- What is the Cut off date for Holiday Orders (Christmas)
All orders after 5th Dec, may or may not get delivered by Christmas. So the cut off date for Holidays is 5th Dec. Only expedited shipping orders cut off date is 15th Dec.
- I want to cancel and get a refund, how can I do that?
Please note: As per our policies, we cannot cancel the order and offer refund once the product is shipped and is in transit. But we do have a 75 days Buyers Protection. If the Product is not delivered within 75 days, we will refund your full amount, no questions asked.
Incase the item is not shipped, you can cancel the order within 24hrs of order placed.
Please refer to our refund policy page, just click here
- What are the shipping options?
All shipping are normally done with economy international shipping options in general, free of cost to you. Most of the shipping is delivered using USPS. There is a tracked shipping option, which helps you track the package. If you need faster shipping, please choose Expedited Shipping method, we will use DHL, USPS or FedEx for expedited shipping. If the item is heavier than 2 lbs, you need to contact us for actual price for expedited shipping.
- Where does my Products come from?
All of our products are sourced internationally from various countries like Europe, China, India, etc.
- What are the international taxes, duties, etc. that I have to pay?
Import duties, taxes and charges are not included in the item price or shipping charges. Only for USA deliveries, 99% of the time all the other charges are included in the final price of the item.
- When will I receive my order? How many days it takes for Delivery?
Normally for Free Shipping, it takes 12 days to 20 days for any product to arrive at your doorstep. Delay may happen due to unforeseen circumstances. Please keep in mind that all the products are shipped from international warehouses using Economy Shipping and it takes time to come through customs etc, and also to save you from the extra cost we chose economy shipping option.
Please note: Delivery time can be different for each product. Check the Delivery time in the product page details of the particular item you are looking for.
- What do I do if I never received my order?
- What do I do if I received a defective order?
- How do I make changes to an order I’ve already placed?
- Where are you located?
- Where are the product made? Where do the Products come from?
- How do I make sure I order the right size?
- How do I contact your company if my question isn’t answered here?
Please use our chat feature, someone from our team will get back to you as soon as possible. You can also mail us at firstname.lastname@example.org. We will reply to you within 24 hours without fail.
- How do I make payments using PAYPAL? How does it work?
It's fast, easy & secure.
- What are the payments method available?
- Can I pay using PAYPAL without a PAYPAL account?
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.